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Electricity Bill Complaints and Helplines

If your bill is wrong or your supply has a problem, you have official ways to complain, and the company must answer within set time limits. This guide shows you how, and where to find your company's numbers.

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Before You Complain

Whether your bill looks wrong or your supply has a problem, you have official ways to complain, and under NEPRA's consumer service rules the company must answer within set time limits. First, keep a few things ready so your complaint moves quickly:

  • Your reference number, from the top of your bill.
  • The bill you are complaining about, on paper or saved as a PDF.
  • The meter reading photo (snapshot) printed on your bill. Under NEPRA's rules it is time-stamped and kept for twelve months, so it is useful evidence in a billing dispute.
  • Any payment receipts, if your complaint is about an amount you have already paid.

This guide covers:

Ways to Complain

There are several official ways to lodge a complaint. Use whichever is easiest for you.

Online

Use the official PITC complaint portal at ccms.pitc.com.pk. It works for every company and gives you a complaint number to track your case.

By phone or SMS

Call 118, the central electricity complaint line, or send your complaint by SMS to 8118.

In person

Visit your subdivision office. Under NEPRA's consumer service rules, Consumer Services Centers and One Window Operations receive all types of complaints and give you an acknowledgement with a date for their reply.

Your company's own helpline

Each company also publishes its own helpline and complaint numbers. They are in the next section.

Find Your Company's Helpline

Here are the complaint and helpline numbers each electricity company publishes, including their region-wise office numbers. Every company also takes complaints at the PITC portal ccms.pitc.com.pk, by calling 118, or by sending an SMS to 8118, all 24 hours.

LESCO Lahore Electric Supply Company

Call 118 or SMS 8118, 24 hours.

CCMS complaint cell (24 hours)

  • Abid Hussain Khan, MS-I 0370-4990293
    8:00 AM to 4:00 PM
  • Abdul Waheed, Complaint Supdt. 0370-4990289
    4:00 PM to 10:00 PM
  • Shahbaz, LS-I 0370-4990288
    10:00 PM to 6:00 AM
Check LESCO Bill
MEPCO Multan Electric Power Company

Call 118 or SMS 8118, 24 hours.

  • Toll free helpline 0800-63726
  • Complaint office 061-9220313, 061-9220314, 061-9220317
  • Support 0319-9757789

Region-wise helplines

  • Sahiwal 040-9200305
  • Bahawalpur 062-9250102
  • Bahawalnagar 063-9239031
  • Muzaffar Garh 064-9239229, 066-9200065
  • Rahim Yar Khan 068-9230160
  • Multan 061-9220198
  • Dera Ghazi Khan 064-9239229
  • Vehari 067-3360282
Check MEPCO Bill
IESCO Islamabad Electric Supply Company

Call 118 or SMS 8118, 24 hours.

Also on the NEPRA Asaan Approach app.

  • Head office 051-9252937, 051-9252938, 051-9252939

Customer care centers

  • Blue Area, Islamabad 0519244301-2, 0319-5990138
  • G-9, Islamabad 0512285931-2, 0319-5990137
  • Marrir Hassan, Rawalpindi 0519292691-2, 0319-5990360
  • Chandni Chowk, Rawalpindi 0519290845, 0319-5990361
  • Swan Garden, Islamabad 0515738621, 0319-5993087
  • Chakri, Rawalpindi 0514675245, 0319-5990646
  • Jhelum 0544920169, 0319-5990418
  • Fateh Jang 0572212067, 0319-5990258
  • Taxila 0519314162-3, 0319-5993156
  • Attock 0572702756, 0319-5990211
  • Chakwal 0543553279, 0319-5993353
Check IESCO Bill
PESCO Peshawar Electric Supply Company

Call 118 or SMS 8118, 24 hours.

  • Complaint cell (call or WhatsApp) 0370-1341078

Regional circles

  • Peshawar Circle 091-9212523
    Peshawar, Charsadda, Shabqadar
  • Khyber Circle 091-9217576
    Peshawar, Nowshera, Kohat, Hangu
  • Mardan Circle 0937-9230288
    Mardan, Takht Bhai
  • Swat Circle 0946-9240367
    Dargai, Malakand, Buner, Timergara, Dir, Khwaza Khela, Shangla
  • Bannu Circle 0928-9230288
    Bannu, Lakki, Karak
  • Swabi Circle 0938-221209
    Swabi
  • DI Khan Circle 0966-850056
    DI Khan, Tank
Check PESCO Bill
GEPCO Gujranwala Electric Power Company

Call 118 or SMS 8118, 24 hours.

Also via GEPCO's e-Complaint form at gepco.com.pk/Complaint.aspx.

Region-wise complaint offices

  • Gujranwala (City) 055-9200597, 0318-3991952
  • Gujranwala (Cantt) 055-4446688, 0318-3991980
  • Gujrat 053-9260290, 0318-3991091
  • Mandi Baha-ud-Din 053-9260290, 0318-3991091
  • Sialkot 052-9250693, 0318-3992050
  • Narowal 0542-410060, 0318-3992080
Check GEPCO Bill
HESCO Hyderabad Electric Supply Company

Call 118 or SMS 8118, 24 hours.

  • PMDU 022-9260168
  • Federal Complaint Cell 022-9260167

Senior officers

  • Director Commercial 022-9260198
  • Chief Operating Officer 022-9260242
  • Chief Executive Officer 022-9260023
Check HESCO Bill
FESCO Faisalabad Electric Supply Company

Call 118 or SMS 8118, 24 hours.

  • Helpline 041-118, 041-9220290, 041-9220176
  • Federal Complaint Cell 051-9204430, 051-9206834
Check FESCO Bill
QESCO Quetta Electric Supply Company

Call 118 or SMS 8118, 24 hours.

The City Centre at Liaquat Bazaar, Quetta also handles complaints.

  • Head office (Quetta) 081-9201445
  • Theft (toll free) 0800-84338
Check QESCO Bill
TESCO Tribal Areas Electric Supply Company

Call 118 or SMS 8118, 24 hours.

Also via the Citizen Portal at web.citizenportal.gov.pk.

Check TESCO Bill
SEPCO Sukkur Electric Power Company

Call 118 or SMS 8118, 24 hours.

If unresolved, the Federal Ombudsman (Wafaqi Mohtasib) at complaints.mohtasib.gov.pk.

  • Helpline 071-9310921
Check SEPCO Bill
HAZECO Hazara Electric Supply Company

Call 118 or SMS 8118, 24 hours.

  • Head office (Abbottabad) 0992-920211
Check HAZECO Bill

How Long It Should Take

Under NEPRA's consumer service rules, the company must resolve different complaints within set times. Knowing these helps you follow up.

  • A wrong meter reading or a wrong calculation within 7 days
  • A wrong late payment surcharge, or extending a due date within 3 days
  • A dispute over a detection bill within 15 days
  • A change of tariff within 30 days
  • A duplicate (copy) bill the same day
  • Replacing a defective meter within two billing cycles

If the company misses these times, you can take the complaint higher, as shown next.

If It Is Not Fixed: Escalate

If your company does not resolve the complaint, NEPRA's consumer service rules give you a clear path to take it higher.

Step 1: the Electric Inspector

Complain to the Provincial Office of Inspection, also called the Electric Inspector. It is an independent office, outside your company, that handles metering, billing, and collection disputes.

Step 2: appeal to NEPRA

If you disagree with the Electric Inspector's decision, you can appeal to NEPRA within thirty days of receiving that decision.

You can also go to NEPRA directly

Under NEPRA's consumer service rules, you can complain to NEPRA directly about over-billing, metering problems, a wrong disconnection, or electricity theft.

The Pakistan Citizen Portal (PMDU)

You can also lodge your complaint on the Pakistan Citizen Portal, the government's unified grievance system run by the Prime Minister's Delivery Unit (PMDU). It connects all government departments, federal and provincial, so you can register a complaint against any electricity company, WAPDA, or NEPRA in one place. Use the Pakistan Citizen Portal app, on the Play Store and the App Store, or the website at citizenportal.gov.pk. You sign up once with your CNIC and mobile number, and each complaint gets a tracking number, so you can follow it until it is settled.

You Cannot Be Cut Off While Complaining

Under NEPRA's consumer service rules, if you have lodged a complaint with NEPRA about wrong billing and a restraining order has been issued, your supply cannot be disconnected over that disputed amount. This protects you from being cut off while your case is being settled.

Important: keep paying your normal current bills on time while a dispute is open, so your connection stays safe. The protection covers only the disputed amount, not your ongoing bills.

Frequently Asked Questions

How do I complain about my electricity bill?
You can complain online at the PITC portal ccms.pitc.com.pk, by calling 118, by sending an SMS to 8118, or in person at your subdivision office. Keep your reference number ready. Your own company also has a helpline, listed on its page on this site.
What is the number to complain about electricity?
118 is the central electricity complaint line, and you can send a complaint by SMS to 8118. The online complaint portal is ccms.pitc.com.pk. Each company also publishes its own helpline and complaint numbers, which you can open from your company's page here.
How long does the company take to fix a wrong bill?
Under NEPRA's consumer service rules, a wrong reading or calculation should be fixed within 7 days, a wrong late payment surcharge within 3 days, a detection bill dispute within 15 days, a tariff change within 30 days, and a duplicate bill the same day.
What if my company does not fix my complaint?
You can take it higher. Under NEPRA's consumer service rules you can complain to the Provincial Office of Inspection, also called the Electric Inspector, and if you disagree with that decision you can appeal to NEPRA within thirty days. You can also complain to NEPRA directly about over-billing, metering, or wrong disconnection.
Can my power be cut off while I am disputing a bill?
Under NEPRA's consumer service rules, if you have a complaint with NEPRA and a restraining order is in place, your supply cannot be disconnected over the disputed amount. You must, however, keep paying your normal current bills on time while the dispute is settled.
Where do I find my DISCO's helpline number?
Open your company's page from the grid in this guide, or from the All DISCOs menu. Each page lists the company's helpline, complaint office, and region-wise numbers in its complaint section.

Check your bill before you complain

It helps to know exactly what is wrong before you complain. Open your official bill, then use our other guides to understand it.

More Guides

Keep going with our other simple guides to your electricity bill.